We are seeking a dedicated and technically proficient Software Support to join our team. This role is ideal for individuals with a strong understanding of software integration, troubleshooting, and customer support. The candidate will be responsible for setting up client solutions, testing APIs, keeping documentation up to date, and providing high-quality technical support.
Key Responsibilities:
● Client Solution Configuration: Configure and integrate our software solutions with clients to ensure smooth implementation and optimal functionality.
● Client Integration Support: Understand the full scope of company products/services and assist clients in integrating smoothly with them.
● Technical Support: Provide timely and effective technical support to clients and resolving software-related issues.
● API Testing: Conduct API testing using tools like Postman to validate integration functionality and ensure system reliability.
● Documentation: Create and maintain comprehensive procedural documentation for internal teams and client reference.
● Database & Programming Fundamentals: Apply a basic understanding of database concepts and programming principles to support integrations
Qualifications & Skills:
● Strong problem-solving, analytical, and critical thinking abilities.
● Familiarity with API testing tools like Postman and basic knowledge of databases and programming concepts.
● Good at communication and customer service skills, with the ability to explain technical concepts clearly.
● Ability to work collaboratively within a team.
● Collaboration & Teamwork: Ability to work closely with colleagues across different teams to resolve issues.
● Adaptability: Willingness to learn new technologies and adjust to evolving processes.
● Effective time management skills to handle multiple support requests efficiently.Critical Thinking: Assessing problems and identifying the best solutions quickly.
